This Privacy Policy describes how [Heatflex Online] (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website, products, or services.

1. Information We Collect
We may collect the following types of information:

Personal information such as your name, email address, phone number, billing and delivery address when you place an order or contact us.

Payment information required to process transactions (processed securely by third-party payment providers).

Technical information such as IP address, browser type, device information, and website usage data collected through cookies or analytics tools.

2. How We Use Your Information
We use your information to:

Process and fulfill orders

Communicate with you about your orders, inquiries, or requests

Improve our website, products, and services

Send marketing or promotional communications (only if you have opted in)

Comply with legal and regulatory obligations

3. Sharing of Information
We do not sell or rent your personal information. We may share your information with:

Service providers (e.g., payment processors, courier companies) to complete transactions and deliveries

Legal authorities if required by law

All third parties are required to protect your information and use it only for the intended purpose.

4. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Secure technologies and procedures are used where appropriate.

5. Cookies
Our website may use cookies to improve user experience, analyze website traffic, and remember preferences. You can choose to disable cookies through your browser settings, although this may affect website functionality.

6. Your Rights
You have the right to:

Access the personal information we hold about you

Request correction or deletion of your personal information

Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: sales@heatflexonline.co.za

Phone: 010 001 3562

Address: 86 Carol Rd, Silverfields, Krugersdorp, 1739